Refund policy

RETURN & REFUND POLICY

Return & Refund Policy

We want you to be happy with your Red Wood purchase.

Return Window You may request a return within 30 days of delivery. Item must be unused and in original packaging. For hygiene reasons, the cap must not show signs of wear/use to qualify.

How to Start a Return Email support.redwood@gmail.com with your order number and reason for return. We'll send instructions.

Refunds Once we receive and inspect the returned item, refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

Damaged or Wrong Items If your item arrives damaged or incorrect, email us within 7 days with a photo and we'll send a replacement or refund at no cost to you.

Non-Returnable None — all items, including bundle items, are eligible for return within the window above.