Returns & refunds
We want you happy with your Red Wood order. If something isn't right, email acharyaansuman9841@gmail.com and we'll help.
Return window
You may request a return within 30 days of delivery. Items must be in original condition and packaging, with all accessories included.
How to start a return
Email us with your order number and a short description of the issue. We'll reply with return instructions and an address. Please don't ship items back before contacting us, as unannounced returns may not be processed.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
Return shipping
If the item arrived damaged, defective, or incorrect, we cover return shipping. For change-of-mind returns, return shipping is the customer's responsibility.
Damaged or incorrect items
Inspect your order on arrival. If it's defective, damaged, or not what you ordered, contact us within 7 days of delivery with photos and we'll make it right.
Warranty
The Red Light Therapy Cap includes a 1-year replacement warranty against manufacturing defects. The warranty does not cover damage from misuse, drops, or water exposure.
Non-returnable items
For hygiene reasons, opened serum bottles can't be returned unless the product is defective.